2026.4.7 — April 2026 — Loquent Changelog

The biggest April release yet brings intelligence that works while you sleep. AI Daily Reports deliver customizable email summaries on your schedule, automated message analysis continuously learns from your conversations to update contact memory and surface follow-ups, and multi-organization support lets teams manage multiple businesses from a single login. 36 PRs merged.

AI Daily Reports

Configure intelligent daily reports that summarize calls, messages, tasks, and contacts — delivered by email on your schedule.

Multi-entity data sources — choose which data feeds into the report: calls, messages, tasks, contacts
Custom AI prompt — tailor the report’s tone and focus to match how your team operates
Real-time testing — test your prompt against yesterday’s data before enabling the report
Persisted report history — all generated reports are viewable in a new Reports section in the sidebar

Automated Message Analysis

Loquent now continuously learns from your conversations, updating contact memory and surfacing follow-up tasks automatically.

Hourly batch processing — contact memory is updated with structured sections: relationship, communication style, preferences, situation, and pain points
Auto-generated follow-ups — tasks are extracted from conversations and assigned to contact owners
Scoped AI Rules — 5 configurable areas: Assistant, Voice Agents, Text Reply Suggestions, Memory Update, and Task Creator
On-demand analysis — trigger analysis manually from the contact list Manage dropdown

Multi-Organization Support

Users can now belong to multiple organizations and switch between them seamlessly from the sidebar.

Org switcher — one-click switching from the sidebar user menu
Instant onboarding — existing users invited to a new org verify their password and join without re-registration
Smart login routing — multi-org users automatically land on their most recently active organization

Call Handling Improvements

Per-organization call recording controls, SIP trunk support, and smarter voice agents.

Configurable recording — per-org toggle to enable or disable call recording
SIP trunk tracking — calls routed through SIP trunks are now tracked and recorded via Voice Insights events
Independent event streams — SMS and call event subscriptions can be enabled or disabled separately
Auto-cleanup — recordings are automatically deleted from Twilio after successful upload and transcription
Richer voice context — voice agents now receive caller phone number, current local time, business description, services, and operating hours
Improved calls list — friendly relative dates with full datetime on hover and clickable contact name links

Saved Filter Presets

Save, pin, and apply filter presets across Contact, Plan, and Messaging views.

Named presets — save current filters as named presets and apply with one click
Unified filter panel — combines saved presets and filter controls with auto-apply
Collapsible sections — filter sections show active counts and support per-section reset
Dual-calendar date picker — new date range picker with range highlighting and responsive mobile layout
Filter-preserving links — Assistant contact links now preserve active messaging filters

Messaging Enhancements

AI sparkle indicator — AI-composed messages display a sparkle icon identifying which feature composed them
AI-Composed Messages dashboard card — total count, AI share percentage, and breakdown by feature
Sender attribution — every outbound message records which team member triggered it for audit trails

Contact Management

Drag-and-drop field reordering — reorder custom contact field definitions with drag-and-drop
E.164 normalization — all phone numbers normalized to E.164 format, preventing duplicate contacts during Twilio sync

Settings & Permissions

Sticky search in role editor — sticky search bar in the role permissions editor with human-readable permission names
AI usage clarity — dashboard card now shows token counts instead of internal cost values

Bug Fixes

Plan templates use member-assigned phones instead of requiring phone management permission
Notifications scoped to relevant recipients instead of all organization members
Database connection pool timeouts configured to prevent stale connection errors

Security & Performance

Cross-tenant vulnerabilities patched in knowledge and phone modules
N+1 queries eliminated across knowledge, phone, and settings modules
Assistant tool declarations reduced by ~42%, improving response speed and enabling prompt caching
10 modules reviewed and hardened: contact, messaging, assistant, call, notification, plan, AI, knowledge, phone, and settings